Products

COLLABORATIV™ Supply Chain Management
Demand Management

Features

Forecasting/Sales Planning/Operations Planning/Advance Planning and Scheduling
Sales & Operations Planning to predict when materials will run out in time to order replenishments
Demand forecasting tools to detect demand variables, including seasonality, trends, and slow-moving items
Forecast by product group, item, customer, and/or channels
Reporting to monitor published demand, inventory, and supply plans to analyze the success of promotions, events, and new product launches
Inventory and Replenishment Planning provides real-time schedules to schedule operation jobs activities easily and accurately
Use the forecast as the basis for safety stock and replenishment order recommendations
Forecast new item based on like or replaced items
Identify the impact of capacity shortages on Forecasts and Sales Orders
Advanced Planning & Scheduling to produce accurate schedules taking into account machines, personnel, tooling and inventory constraints
Visualize resource utilization and availability with Gantt Charts and Capacity Plan graphs and grid
Balance between any combination of due dates, priority, revenue, WIP reduction, setup time reduction, work remaining and many more options with resource-specific rules
Multi-user and multi-plant planning and scheduling
Schedule on your own terms by work center, department, facility, product line or customer
Establish inventory projections using key data such as On-Hand Inventory, Sales Orders, Forecasts, Transfer Orders, Purchase Orders and Production Orders
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Benefits

Improving forecasting performance and accuracy
Predict and shape customer demand more efficiently and effectively
Create a single, global view of true demand to improve sales and operations planning
Reduce inventory investments and increase turns
Reduce product obsolescence
Lower production costs
Real-time forecast capabilities allow planners to get instant answers even in the most data-intensive planning scenarios
Grow revenue with shorter lead times and reliable promise dates that allow for more on-time deliveries and better customer service
Cut costs by significantly reducing inventories, overtime, expediting and time spent updating spreadsheets
Make informed decisions with full understanding of their impact
Accurately predict the resources needed for each job and when the job will be completed
Adjust and respond to changes quickly and easily with real-time tracking and performance indicators
Plan across multiple facilities managing critical manufacturing constraints
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Demand Management

Help fulfill the demands of a more challenging customer using Xperia's Demand Management planning solutions. Xperia gives you the tools to accurately predict demand and develop integrated plans across your entire supply chain, to maximize profitability and improved service levels. Xperia's planning applications enable manufacturers to balance material, capacity and shop floor schedules simultaneously to meet customer demand on-time and at the lowest costs.

COLLABORATIV™ Supply Chain Management
Customer Relationship Management

Features

Sales/Marketing/Order Management/Order Fulfillment/Advanced Pricing/Mobile Applications/Marketing Resource/Brand Management/Campaign Management/E-Marketing
Distribute customer information throughout your organization in real time
Powerful tracking tools for overview of customer buying history and shopping patterns
Single source of information for collecting, querying, analyzing and managing customer information and transaction records
View edit, add, delete and export customer records
Align marketing resources to support organizational objectives
Accelerate marketing processes with increased visibility and control
Drive customer demand with targeted marketing messages
Identify and retain high-value customers with customer loyalty programs
Standard, streamlined marketing process with a central marketing platform
Proactively manage each customer's shopping experience, including all transactions and information exchanged, from every point of purchase
Secure and centralized repository for all your customer demographic and transaction information
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Benefits

Economically capture and process customer orders
Adapt to customer demands while ensuring profitability
Improve order profitability
Reduce order management costs
Scale to handle large order volumes
Improve first-contact resolution with on-the-spot information and resources needed to resolve issues
Increase customer retention by providing service employees with the information and tools they need to prevent churn
Boost field utilization through optimized resources and easy access to information
Drive revenues by offering relevant services and products based on customer insights
Reduce returns by enabling customers to solve their problems and by proactively resolving known product defects
Increase on-time customer orders and improve order accuracy while reducing shipping errors, and order entry costs
Optimize the value delivered with every customer interaction
Streamline end-to-end enterprise sales processes across channels
Increase loyalty with consistent, personalized customer experiences across all touch points
Consolidate and distribute priceless customer information, regardless of where entered, throughout your organization
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Customer Relationship Management

Xperia Customer Relationship Management (CRM) software helps small and mid-size firms manage current and future customer relationships. Xperia CRM solutions is an integrated set of applications that provides you with up-to-date information on sales, service, and marketing. Capture powerful information to deliver exemplary service to your best customers, plus create precise promotions and appealing incentives that increase sales and maximize the return on your marketing dollar. With CRM helping manage your customer relationships, you'll profit from satisfied customers and a much-improved bottom line.

Xperia Order Fulfillment applications streamline and automate the entire sales order management process. From order promising and order capture to transportation and shipment you're able to collect demand from EDI, and web storefronts.

By utilizing the Customer Relationship Management solution your sales force can easily track leads and opportunities, marketing can organize and execute campaigns that fit each client or prospect group, and management will have visibility into the full spectrum of sales and marketing initiatives and how they are being implemented.

Gain the essential business insights needed to make intelligent decisions, sharpen your focus on customers to drive demand and increase customer retention, and better manage marketing resources using Xperia's Customer Relationship Management solutions.