Services

"Customers are the cornerstone of our business.  Every customer is treated with utmost importance.  Our success can only be measured through your success."  -- Gene Bonett, President, Xperia

Xperia provides an implementation guide to help customers integrate the Comprehensiv™ ERP solution into their business. Software Analysts assist with the implementation and use of the software by evaluating business operations and matching the software's capabilities to the company's business practices.
Our implementation team provides project management assistance to help realize the return on your software investment. Techniques we employ include implementation planning, execution, employee training, management training and process re-engineering. Implementation services include the installation of hardware, software, establishing network connectivity and data conversion. Given that Xperia takes a long-term view of its customer relationships, we work hard to fulfill the needs of your company today as well as to help your vision of the future become a reality.

This phase consists of gathering business processes and data requirements, interface definitions, and functional specifications that accurately reflect your business needs. We work closely with your team to identify business processes, which are matched to system functionality and used to conduct milestone reviews. The results are finalized into a requirements document and presented for approval.

During this phase, we identify those requirements that must be addressed. This phase consists of analyzing and designing the specific technical components to satisfy your requirements. Plans are outlined for data conversion, testing and acceptance criteria, training, system capacity, and backup and recovery. Upon your review and acceptance of the design, Xperia will proceed with the Development and Testing Phase.

If necessary, as components are designed and approved, program modifications begin. Milestones are defined and measured for progress throughout the development phase. The training coordinators, to ensure minimal errors and maximum reliability, perform quality assurance and testing. User training occurs during this phase.

This includes performing any required data conversion, conducting a "live" test to demonstrate the completed functional application. Upon acceptance a "go live" production date will be established.

An on-site programming and training support group are available to ensure that any unforeseen issues are addressed immediately.

• Executive Management must lay the ground work by setting objectives and timetables
• Executive Management must provide accountability for meeting the established objectives
• Establish a steering committee with key managers from customer service, manufacturing, finance, and IT to set project scope and allocate resources with the ability to approve corporate policy changes.

It is our experience that many companies encounter business issues that surface after the implementation phase. Our consultants will ensure that the solution purchased will serve you well and will function to meet your every expectation.  Even as time goes on and your business needs and processes change, we are here to ensure that our solutions will be the right fit today and well into the future, whatever it brings!

Whether through training, programming, and / or consulting we have the necessary expertise.

Xperia uniquely provides the right services and solutions to ensure that executives and managers gain the benefits and achieve the results needed to effectively compete in a global economy.

While our standard solution will support 90% of all new customer requirements, no solution will fill 100% of anyone's needs.  We pride ourselves on a very knowledgeable team who can address particular customer issues quickly and efficiently.  The combination of our team and your management group will be able to successfully address your particular business requirements by implementing enhancements to our base package.

Xperia offers several training programs to get your employees up and running on the system as quickly as possible.

Training experiences can occur either on-site, at our facility, or on-line or any combination of training methods can be utilized to most effectively use your time.

Recognizing that training and learning are, in fact, ongoing processes, Xperia training programs are continually supported by our call center. Continuing enhancements to the software are automatically accompanied by extra training support.

The hallmark of all business relationships is the quality of attention after the sale. Xperia's customers enjoy the best support in the business on top of the most robust, comprehensive, and integrated software.

Xperia offers upgrades to their Solutions annually.  Clients can choose to upgrade whenever they want, but we encourage them to not be more than three releases behind the  current base. 

To help retain enhancement investments, the customer is charged a nominal fee to re-introduce enhancements back into the base.

A thorough review of modifications and analysis of the system is done with both the customer team and our team prior to upgrade.

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Call 1-610-967-5821 for more information