Products
SUPPORTIV™ Customer Relationship Management
SUPPORTIV™ Customer Relationship Management
Multiple Channels of Communication Improve Service
Today, it's important to provide your customers, sales representatives, suppliers and vendors with multiple channels by which they can transact business with you. They want to be able to decide whether they use a phone, fax or the Internet to get order and product information. Providing various "touch points" and managing the flow of information presents a challenge to building customer intimacy and loyalty. Companies must be able to provide consistent service levels and real-time information access wherever and however customers demand.
The rapid evolution of Internet technologies will continue to be one of the most significant events to impact companies in today's marketplace. The most successful companies will be able to sustain innovation and implement new technologies while demand fluctuates. These companies have focused the application of new technology to meet supply chain and customer service demands.
The Internet has become the preferred choice to deliver information and to provide the level of service needed to build customer loyalty. Web-based customer service and e-commerce solutions must be linked to business systems capable of maintaining the integrity and managing the flow of real-time information to all corners of the enterprise.
Xperia SUPPORTIV™ Customer Relationship Management solution leverages the accessibility of the Internet with business applications that manage the information your customers, sales representatives, suppliers and vendors need to easily transact business with your company in the manner they prefer. We make it easy for your customers, sales representatives, suppliers and vendors to access the information they need to easily conduct business with your company. A full range of capabilities that enable customers to place orders, track the status of the orders and return merchandise through a browser-based interface filtered to provide only the right information to the right people. Field sales representatives can check inventories, product availabilities and the latest customer statistics.
Optional Components: The Xperia SUPPORTIV™ Customer Relationship Management solution seamlessly integrates into all Xperia EXECUTIV™ ERP Software Solutions and Xperia Applications. This flexibility enables companies to respond quickly to critical business issues and to implement the exact capabilities you need to achieve your business objectives.
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