Products

SUPPORTIV™ Customer Relationship Management
Customer Relationship Management

Features

Sales/Marketing/Order Management/Order Fulfillment/Advanced Pricing//Mobile Applications/Marketing Resource/Brand Management/Campaign Management/E-Marketing
Distributes customer information throughout your organization in real time
Contains powerful tracking tools for overview of customer buying history and shopping patterns
Provides a single point for collecting, querying, analyzing and managing customer information and transaction records
Allows users to view, edit, add, delete and export customer records
Align marketing resources to support organizational objectives
Accelerate marketing processes with increased visibility and control
Drive customer demand with targeted marketing messages
Identify and retain high-value customers with customer loyalty programs
Establish a standard, streamlined marketing process with a central marketing platform
Proactively manage each customer's shopping experience, including all transactions and information exchanged, from every point of purchase
CRM lets your associates rely on a single source of information to stay current with your customers as they move throughout your sales channels
Secure and centralized repository for all your customer demographic and transaction information, target marketing, customer scorecarding, customer loyalty and more
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Benefits

Economically capture and process customer orders
Adapt to customer demands while ensuring profitability
Improve Order Profitability
Reduce Order Management Costs
Scale to handle large order volumes
Improve first-contact resolution with on-the-spot information and resources needed to resolve issues
Increase customer retention by providing service employees with the information and tools they need to prevent churn
Boost field utilization through optimized resources and easy access to information
Drive revenues by offering relevant services and products based on customer insights
Reduce returns by enabling customers to solve their problems and by proactively resolving known product defects
Increase on time customer orders and improve order accuracy while reducing shipping errors, and order entry costs
Optimize the value delivered with every customer interaction
Streamline end-to-end enterprise sales processes across channels
Increase loyalty with consistent, personalized customer experiences across all touch points
Consolidate and distribute priceless customer information, regardless of where entered, throughout your organization
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Customer Relationship Management

Xperia Customer Relationship Management (CRM) software helps small and mid-size firms manage current and future customer relationships. An Xperia CRM Solution is an integrated set of applications that provides you with up-to-date information on sales, service, and marketing. Capture powerful information to deliver exemplary service to your best customers, plus create precise promotions and appealing incentives that increase sales and maximize the return on your marketing dollar. With CRM helping manage your customer relationships, you'll profit from satisfied customers and a much-improved bottom line.

Xperia Order Fulfillment Applications streamline and automate the entire sales order management process. From order promising and order capture to transportation and shipment you're able to collect demand from EDI, XML, and web storefronts.

By utilizing the Customer Relationship Management Solution your sales force can easily track leads and opportunities, marketing can organize and execute campaigns that fit each client or prospect group, and management will have visibility into the full spectrum of sales and marketing initiatives and how they are being implemented.

Gain the essential business insights needed to make intelligent decisions, sharpen your focus on customers to drive demand and increase customer retention, and better manage marketing resources using Xperia's Customer Relationship Management Solutions.