Products
SUPPORTIV™ Customer Relationship Management
E-Commerce
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Sales, E-Commerce, E-Marketing, Store Front Applications, Product Categorization, Inventory Tracking, Web Channel Analytics, Partner Channel Management
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Automatic web-browser based installation and upgrade procedure
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Design and layout template structure allowing layout changes to be adaptive and easy to integrate into existing site
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Contact customers directly via email or newsletters and print invoices and packaging lists from the order screen
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Secured Administration / Backend Functionality that supports unlimited products and categories
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Support for static and dynamic banners with full statistics
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Expanded customer frontend functionality allowing customers to view their order history and order statuses
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All orders stored in the database for fast and efficient retrieval
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Address book for multiple shipping and billing addresses
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Temporary shopping cart for guests and permanent shopping cart for customers
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Fast and friendly quick search and advanced search features
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Product reviews for an interactive shopping experience
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Foreseen checkout procedure
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Secure transactions with SSL
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Number of products in each category can be shown or hidden
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Global and per-category bestseller lists
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Control if out of stock products can still be shown and are available for purchase
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Customers can subscribe to products to receive related emails/newsletters
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Payment functionality accepts numerous offline payment processing (cheque, money orders, offline credit, etc.)
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Accept numerous online payment processing (PayPal, 2CheckOut, Authorize.net, iPayment, ..)
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Shipping features include weight, price, and destination based shipping modules and real-time quotes are available from UPS, USPS, FedEx, etc.
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Free shipping based on amount and destination and you can disable certain shipping services based on zones
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Tax applications allow you to set different tax rates for different products and you can also charge tax on shipping on a per shipping service basis
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Improve customer convenience and control with powerful, intuitive self-services
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No barrier of time or distance
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Increase sales and extend market reach by making more relevant offers
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Drive customer loyalty and demand through targeted, personalized e-marketing campaigns
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Reduce the cost of sales and support by delivering consistent and accurate product, pricing, and customer information across all customer touch points
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Make reliable commitments using a streamlined, end-to-end order-to-cash process
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Gain insight into, analyze, and act on e-business trends to increase competitiveness
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Optimize the value delivered with every customer interaction
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Streamline end-to-end enterprise sales processes across channels
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Increase loyalty with consistent, personalized customer experiences across all touch points
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Improve first-contact resolution with on-the-spot information and resources needed to resolve issues
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Provide better quality of information
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Boost field utilization through optimized resources and easy access to information
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Drive revenues by offering relevant services and products based on customer insights
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Reduce returns by enabling customers to solve their problems and by proactively resolving known product defects
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Provide a consistent user experience across all interaction channels, including voice, text messaging, Web contacts, and e-mail
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Support and proactively manage each customer's shopping experience, including all transactions and information exchanged, from every point of purchase
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Secure and centralized repository for all your customer demographic and transaction information, target marketing, customer scoring, customer loyalty and more
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E-Commerce
With Xperia E-Commerce solutions your customers will simplify and optimize ordering operations. Customers can now purchase anytime to improve costs and competitive positions. Make your business "ecommerce enable" to improve overall business performance. Empower your customers and partners to be more productive and effective while reducing transaction costs and improving service.
Xperia E-Commerce solutions foster efficient collaboration between sales, marketing, and service teams to align efforts on fulfilling all your customer needs. More than ever, in today's challenging business environment, best-run companies are staying focused on their customers changing needs by providing customers shopping capabilities using every available channel.
Implement Xperia E-Commerce solutions to help you gain greater visibility into your customer base at every point of sale so that you can better serve their individual needs and foster their continued success.
